Protectum Terms of Service (Customer)
Last updated on July 26, 2026.
These Terms of Service (this “Agreement”) govern your subscription to and/or use of the Services offered by Protectum (“Protectum”). For purposes of this Agreement, “you” and “your” refer to the entity (and its affiliates) or the individual that accepts this Agreement in connection with ordering the Services, including any orders placed through a Partner or Dealer. If an individual orders the Services on behalf of an entity, that individual represents they have the authority to bind such entity and its affiliates to this Agreement.
Protectum’s
Privacy Policy includes information regarding the collection and use of personal information in connection with use of the Services. You hereby acknowledge that you have reviewed Protectum’s Privacy Policy and agree to comply with it.
Important Notice
Read Carefully: This Agreement includes automatic renewal, binding arbitration, and a waiver of class action rights, as detailed below. Binding arbitration and the waiver of class action rights require you to arbitrate any claims you may have against Protectum on an individual basis. This means you will not have, and you waive, the right for a judge to decide your claims, and you may not proceed in a class, consolidated, or representative capacity.
Except as expressly set forth herein or otherwise prohibited by law, Protectum may update this Agreement, in whole or part, at any time by updating this page. By continuing to use the Services and any updates thereto, you are expressing your acknowledgment and acceptance of any changes to this Agreement. Please check this Agreement often for updates.
Definitions
Authorized User means a user that is authorized, directly and/or indirectly, by a Protectum Customer to use the Services.
Customer means the individual or entity that has ordered the Services, which may include signing up for a no-charge trial. You are the Customer for purposes of this Agreement.
Intellectual Property Rights means all present and future worldwide copyrights, trademarks, trade secrets, patents, patent applications, moral rights, contract rights, and other proprietary rights.
Service(s) means Protectum remote device control services, including the use of the Software, that are designed to permit you to manage, control, and/or access certain remote devices, including access control and security devices (such as locks). You acknowledge that the Services may change over time and that Protectum may suspend or discontinue any part of the Services and/or update or limit features in Protectum’s sole discretion and without notice. You acknowledge that Protectum does not make any representations regarding the availability of integrations with third-party software and/or devices and that Protectum shall not have any obligation to integrate the Services (including any continued integration) with any third party.
Booking Service means the amenity-reservation functions within the Services, including public card-linked booking pages, management calendars, booking rules, cancellations, and time-limited access synchronization for booked resources.
Software means the object code version of the Protectum web portal and any other mobile and/or software applications made available to you or your Authorized Users in connection with the Services.
Use and Restrictions
Right to Use Services and Software: Under this Agreement, Protectum grants you a non-exclusive, revocable, and non-transferable license to use the Services during the agreement term. This right is limited to personal or organizational use and explicitly excludes reselling the Services.
Account: You may receive an account to manage access to the Services (referred to as your "Account"). Only you may use this Account, and it is your responsibility to ensure the security and confidentiality of associated usernames and passwords. Notify Protectum immediately if your account credentials are compromised. Any actions performed through your Account will be considered your responsibility.
Restrictions: You agree not to, and will not permit others to:
- allow unauthorized persons to use the Services or Software;
- copy or replicate the Services or Software;
- modify, translate, or create derivative works based on the Services or Software;
- reverse-engineer or extract source code from the Software (except where applicable law permits);
- share, lease, or redistribute the Services or Software;
- remove or tamper with proprietary notices or labels;
- use the Services to develop competing products;
- gain unauthorized access to devices;
- or misuse the Services to harm or harass others.
Service Level: Protectum commits to making the Services accessible to you and your authorized users with commercially reasonable efforts.
Authorized Users
Each Authorized User must agree to the Authorized User Terms before accessing the Services. By using the Services, you confirm your consent to these terms on behalf of all your Authorized Users. Additionally, you accept full responsibility for all activities performed by your Authorized Users in connection with the Services.
Booking Service Responsibilities
You decide whether to enable the Booking Service for your organization and are responsible for configuring resource availability, capacity, booking limits, cancellation windows, linked doors, access buffers, and occupied-slot visibility. You must review those settings before publishing card-linked booking URLs and after making any material configuration change.
You are the controller of resident and household information submitted to or generated through the Booking Service. You must provide required notices, establish a lawful basis, honor data-subject rights, select an appropriate retention period, and ensure that household labels and resource descriptions do not contain unnecessary or sensitive personal data.
You must distribute public booking URLs only to the household associated with the underlying pass, provide a process for reporting lost or compromised links, and block affected passes when appropriate. You must also explain to residents whether occupied slots are anonymous, visible only to the same household, or labelled for other eligible residents.
Booking confirmation creates desired time-limited access, but controller synchronization depends on network, device, and integration availability. You remain responsible for monitoring failed or pending synchronization, maintaining a safe fallback process, and ensuring that the Booking Service is not used as the sole emergency, life-safety, or security control.
Compliance with Applicable Law
Privacy, intellectual property, and other laws relevant to your jurisdiction (specifically Spanish law) may impose specific obligations or restrictions on your use of the Services. You are solely responsible for ensuring that your use of the Services complies with all applicable laws. If the laws in your jurisdiction prohibit the use of the Services, you are not authorized to access or use the Services, and you must refrain from doing so.
Warranty Disclaimer
You agree that Protectum and its licensors and suppliers provide the Services on an "AS IS" basis, without any warranties or representations. Neither Protectum nor its licensors or suppliers make any warranties regarding the performance of the Services or any related information or services. Protectum expressly disclaims all other warranties, including but not limited to implied warranties of non-infringement, merchantability, and fitness for a particular purpose. You acknowledge that the Services will only function with compatible devices and may require an internet connection. Protectum does not guarantee the security of your data or that the Services will be error-free or uninterrupted. The Services are not intended to be used as a security system or safety monitoring device.
Intellectual Property Ownership, Feedback and Data
Intellectual Property Ownership: All global Intellectual Property Rights related to the Services and Software, including any improvements or modifications developed by either party, remain the exclusive property of Protectum. You acknowledge that you do not receive any ownership rights in the Services or Software. Any rights not explicitly granted to you in this Agreement are reserved by Protectum.
Feedback:Any feedback, suggestions, or ideas you provide regarding the Services (collectively "Feedback") will become the exclusive property of Protectum. You agree to assign all rights to Protectum and acknowledge that Feedback is not your confidential information. You will not knowingly provide any feedback subject to third-party Intellectual Property Rights.
User Information: You are responsible for all data and content provided by you and your Authorized Users. You grant Protectum all necessary rights to use the User Information for providing the Services. You also ensure that User Information does not infringe third-party rights or contain harmful content. Protectum is not liable for any loss or failure to store User Information and may take action if such content violates the Agreement. You must ensure compliance with relevant data protection laws.
Consent to Access User Information: If you access certain User Information, such as personal data or device details from Authorized Users, you must obtain their consent in accordance with applicable law. Unauthorized access to such information is prohibited.
Usage Data: Protectum has the right to collect and analyze Usage Data from the Services, provided it does not identify specific users. This data will be owned by Protectum and may be used for any lawful business purpose. Usage Data is not considered Confidential Information.
Term and Termination
Term: This Agreement begins on the earlier of (a) the date you order the Services or (b) the date you first use the Services (the “Effective Date”) and continues for the “Initial Term” as defined in the applicable ordering document or website. After the Initial Term, this Agreement automatically renews for additional one-year periods (each a “Renewal Term”), unless you notify Protectum in writing at least forty-five (45) days before the end of the current term of your intention not to renew. If local law requires a shorter cancellation notice period, that period will apply. The combined Initial Term and all Renewal Terms make up the “Term”. If you receive a no-charge trial, the Term will end at the conclusion of the free trial period unless you continue with a paid subscription.
Termination:Protectum may terminate this Agreement early if you breach any material terms or misuse the Services as determined by Protectum. In such cases, Protectum reserves the right to suspend your access to the Services immediately and without notice. You will not be entitled to a refund for any amounts already paid. Protectum may also terminate this Agreement with at least ninety (90) days’ written notice and will refund any future amounts paid for services. For no-charge services, Protectum can terminate at any time without notice. If Protectum breaches the Agreement, you can terminate “for cause” by giving thirty (30) days' written notice, and if the breach is not corrected, you may receive a refund for any prepaid services. You may also terminate this Agreement “for convenience” at any time, but no refunds will be issued, and any outstanding fees for the remaining subscription term will be due immediately.
Upon termination or expiration of this Agreement, you and your Authorized Users must cease using the Services. Provisions that are meant to survive termination, such as payment obligations, indemnification, intellectual property rights, and dispute resolution terms, will remain in effect. Upon expiration or termination, unless required by Spanish law, Protectum has no obligation to retain or retrieve your data.
Fees
Payment: You agree that Protectum may charge you for all applicable fees related to the Services you order or use (“Fees”). Fees will be outlined in an ordering document or described on Protectum’s website. All quoted Fees are exclusive of taxes, duties, or similar charges, which you will be responsible for paying (excluding taxes on Protectum’s net income). Unless otherwise specified, subscription fees are charged upon the initial purchase and at the beginning of each Renewal Term. If Protectum offers an alternative payment schedule (e.g., monthly installments for an annual subscription), the entire amount for the subscription Term becomes due if you fail to make a timely installment payment. If you start with a no-charge trial period and transition to a paid subscription, subscription fees may be charged after the trial ends. Additional subscriptions purchased during the term will be charged at the then-current rate and prorated so that all subscriptions expire or renew simultaneously. Non-subscription Fees will be charged according to Protectum’s applicable policy.
If payment is not received on time or is rejected, Protectum may suspend your access to the Services or terminate the Agreement for material breach. If your ordering document indicates that Fees will be invoiced, they are due within thirty (30) days from the invoice date. Protectum may send invoices to the address specified in the ordering document, and no purchase order is required for invoicing. If you fail to pay on time, Protectum may charge interest on overdue amounts at the lesser of 1% per month or the maximum allowable under Spanish law.
Automatic Renewal: Unless you cancel automatic renewal, your subscription will continue, and you authorize Protectum to charge the applicable subscription fees and taxes for each renewal term using any payment method on file.
If you were provided a no-charge trial period, your subscription will automatically continue as a paid subscription unless you cancel before the trial ends. You authorize Protectum to collect the applicable subscription fees and taxes for the paid subscription.
Fee Updates: Protectum may update Fees at any time by providing notice to you. Updates to Fees, including for integrations or premium services, will apply immediately.
Confidentiality
Confidential Information: During the term of this Agreement, each party (the “Disclosing Party”) may disclose certain non-public information to the other party (the “Receiving Party”) related to the Disclosing Party’s business, including technical, marketing, financial, personnel, planning, and other information (“Confidential Information”). Regardless of marking, any non-public information regarding the Services or Software shall be considered the Confidential Information of Protectum.
Protection of Confidential Information: The Receiving Party agrees to protect the Confidential Information of the Disclosing Party using at least the same level of care it uses for its own confidential information, but no less than reasonable care. The Receiving Party will not use the Confidential Information for purposes outside this Agreement and will disclose it only to employees or agents with a need to know, all of whom are bound by confidentiality terms at least as restrictive as those in this Agreement.
Exceptions:Confidential Information does not include information that (i) was already known to the Receiving Party at the time of disclosure; (ii) becomes publicly available without breach of this Agreement; (iii) was independently developed by the Receiving Party without using the Confidential Information; or (iv) is required to be disclosed by law, court order, or similar legal process. In the latter case, the Receiving Party must immediately notify the Disclosing Party and cooperate in obtaining protective orders at the Disclosing Party's expense. However, such information remains Confidential for other uses or disclosures.
Limitation of Liability
You agree that under no circumstances shall Protectum or its affiliates, officers, directors, employees, contractors, agents, licensors, or suppliers (collectively, the “Protectum Entities”) be liable for any special, incidental, indirect, exemplary, punitive, or consequential damages of any kind arising from this Agreement, the Services, the Software, or any information or other services provided in connection with this Agreement. This includes, but is not limited to, lost data, unauthorized access to your property, property damage, or inability to use the Software, even if Protectum Entities have been advised of the possibility of such damages.
Furthermore, the total liability of Protectum Entities arising out of or related to this Agreement shall not exceed the amount paid by you to Protectum in the six (6) months immediately preceding the cause of action. These limitations apply even if the essential purpose of this Agreement fails.
The limitations of liability described above shall apply fully to residents of Comunidad Valenciana, Spain. If any portion of this section is found to be invalid under the laws of Comunidad Valenciana, such invalidity shall not affect the validity of the remaining portions of the limitation of liability.
Indemnification
By Protectum
In the event that you, or Protectum reasonably believes that you will, become subject to a third-party claim that your authorized use of the Services infringes upon any intellectual property rights (including copyright or patents), Protectum will, at its discretion and cost: (a) secure the right for you to continue using the Services, or (b) modify or replace the Services so that they no longer infringe upon the third party's rights. If Protectum is unable to resolve the third-party claim through these methods, it may terminate this Agreement and refund any Fees paid for future use of the Services. Protectum’s obligations under this section do not apply to claims arising from: (i) any modifications, additions, or changes to the Services by you or your Authorized Users; (ii) the use or integration of the Services or any part thereof with another service or product; (iii) User Information; or (iv) unauthorized use of the Services by you or your Authorized Users. You agree to promptly notify Protectum of any infringement or potential infringement under these terms. This section outlines Protectum's entire liability for infringement or misappropriation claims relating to the Services.
By You
You agree to defend, indemnify, and hold harmless Protectum Entities from any third-party claims (including claims from Authorized Users or government entities), including losses, damages, liabilities, penalties, fines, and reasonable legal fees, resulting from: (i) any breach by you (or your Authorized Users, employees, or agents) of your obligations or duties under this Agreement; (ii) any negligent actions or omissions by you (or your Authorized Users, employees, or agents); or (iii) claims that Protectum’s use of any User Information infringes or misappropriates the rights (including Intellectual Property and privacy rights) of third parties or has caused harm or liability. Additionally, you agree to indemnify Protectum Entities for all legal costs incurred in proceedings involving you, your Authorized Users, or any third party and/or government entity, related to the activities of you or your Authorized Users, including costs related to discovery requests.
Complaints
If you become aware of any complaint regarding the Services that suggests a potential defect, you must submit a detailed written report to Protectum no later than five (5) business days after learning of the issue. You are also required to cooperate fully with Protectum in investigating and resolving the complaint. When reporting the complaint, make reasonable efforts to comply with any timelines or procedures that Protectum specifies.
Choice of Law
This Agreement will be governed by and interpreted according to the laws of Spain, excluding its conflict of law rules. The parties also agree that the application of the Uniform Computer Information Transactions Act (UCITA) is expressly excluded from this Agreement, and that the United Nations Convention on Contracts for the International Sale of Goods (CISG) does not apply to this Agreement in any manner.
Dealer Terms
Fees and Billing
If you purchase our services through an authorized Protectum Dealer, your fees and billing terms will be governed by your agreement with the Dealer. However, if the Dealer discontinues its business or loses authorization, you agree that Protectum may directly collect any outstanding fees for the services from you.
Support
While you continue to purchase the services via a Dealer, you acknowledge that the Dealer is responsible for providing support. Protectum will not be obligated to handle any direct support requests from you or your authorized users.
Transition
If your Dealer ceases business or loses authorization, Protectum may transition your account to a direct customer relationship with Protectum. In such a case, you agree to provide necessary information, including payment details, to facilitate the transition. Failure to do so may result in Protectum suspending service provision.
User Information
You understand that the Dealer may have access to your User Information or Usage Data as part of their support or billing services. If you do not agree with this, do not order the services through a Dealer.
Dispute Resolution: Mandatory, Bilateral Arbitration and Waiver of Class Actions
Please read this section carefully as it may impact your legal rights, including your ability to file a lawsuit in court.
Any dispute arising from or related to your use of Protectum’s services or this Agreement will be resolved through final and binding bilateral arbitration, except in the following cases:
- Claims may be asserted in small claims court in your jurisdiction if eligible.
- Injunctive or equitable relief may be sought in court to protect intellectual property rights.
Arbitration will be conducted in accordance with the Spanish Arbitration Act (Ley 60/2003), and the arbitrator’s decision will be final. An arbitrator can provide the same relief as a court, including damages and injunctive relief. The dispute may include claims regarding sales, refunds, privacy, advertising, or any other issue relating to your relationship with Protectum, even after termination of the agreement.
Before initiating arbitration, both parties must send a "Notice of Dispute" with a description of the issue and the relief sought. Both parties agree to attempt to resolve the dispute in good faith within 45 days before proceeding with arbitration.
Arbitration Process and Procedure
If you and Protectum do not reach an agreed-upon solution within forty-five (45) days from the delivery of the Notice of Dispute, either party may initiate binding arbitration as the sole means to resolve claims, subject to this Agreement. Arbitration will be administered according to the Spanish Arbitration Act (Ley 60/2003) and will be handled by a qualified arbitration institution such as the Centro de Arbitraje de Madrid or another mutually agreed body.
Arbitration shall be conducted by a single, neutral arbitrator, and the location of the proceedings will be mutually agreed, typically in the jurisdiction relevant to where you or Protectum reside in Spain or another reasonable location within the country.
Both parties agree that the arbitration will be conducted only on an individual basis and not as part of any class, representative, or collective action. Unless both parties expressly agree otherwise, the arbitrator may not consolidate multiple claims or preside over any form of a class or representative proceeding.
You and Protectum acknowledge that by entering this Agreement, you are waiving the right to participate in any class or representative actions for claims covered by this Agreement.
The arbitrator will have the exclusive authority to resolve all disputes arising out of or relating to the interpretation, applicability, enforceability, or formation of this Agreement. The arbitrator’s decision will be final, written, binding, and may be entered as a judgment in any court of competent jurisdiction.
Hearing
If your claim does not exceed €10,000, you and Protectum agree to waive an oral hearing by the arbitrator, and the arbitration will be conducted solely on the basis of written submissions unless you request a hearing or the arbitrator deems it necessary. If a hearing is requested by either party or is deemed necessary, you and Protectum agree that the hearing will be conducted telephonically or via video conference.
Arbitrator's Decision
The arbitrator's award will be a written statement detailing the disposition of each claim, including a concise summary of the findings and conclusions that form the basis of the award. The arbitrator's decision will be final and binding, and judgment may be entered in any court of competent jurisdiction within Spain. Limited court review will apply in accordance with the Spanish Arbitration Act.
Fees
Each party is responsible for paying their respective filing, case management/administrative, and arbitrator fees as outlined in the relevant arbitration rules of the chosen arbitration institution, such as the European Court of Arbitration or ICC Arbitration. If the filing fee for the arbitration exceeds the cost of filing a lawsuit, Protectum will cover the additional cost. If your claim for damages does not exceed €25,000 and you follow the dispute notice procedure outlined above, Protectum will pay all such fees, unless the arbitrator determines that the dispute or the relief sought was frivolous or brought for an improper purpose, as defined by applicable European legal standards.
Small Claims and Government Action
As an alternative to arbitration, either party may resolve disputes in a small claims court with jurisdiction over the claim. This Agreement does not preclude either party from submitting the dispute to any relevant governmental agency. If applicable law allows, such agencies may seek relief against Protectum on your behalf.
General
Electronic Communications
By using the Services, you consent to receiving electronic communications from Protectum. These communications may include notices about applicable fees and charges, transactional information, and other updates related to the Services. These electronic communications form part of your agreement with Protectum and fulfill any legal communication requirements, including those that typically require written notices.
Entire Agreement
This Agreement represents the entire understanding between you and Protectum concerning your use of the Services, unless you have entered into a separate Master Agreement. A purchase order or similar document shall not constitute a Master Agreement. In the event of a conflict between the Master Agreement and this Agreement, the terms of the Master Agreement will control. Other than as outlined above, this Agreement prevails over prior communications and agreements between you and Protectum, except as related to third-party products or services, which may be governed by additional terms.
Minors
You must be at least 18 years old (or older if required by local law) to use the Services.
Assignment
You may not assign this Agreement to another party without Protectum’s express written consent, except in the case of an entity acquiring substantially all of your assets (with conditions). Any attempted assignment in violation of this clause shall be void.
Notice
Any notice under this Agreement shall be in writing and delivered by certified mail or email. Notice to you shall be sent to any address provided by you, while notice to Protectum should be sent to hi@protectum.es. Notices are deemed given upon receipt.
Force Majeure
Protectum is not liable for any breach or delay caused by circumstances beyond its control, including but not limited to weather, civil disturbances, acts of authorities, pandemics, or natural disasters.
Other Provisions
If you are agreeing to this Agreement on behalf of an entity, you represent that you are authorized to do so. For residents of Spain, any complaints or issues may be directed to consumer protection authorities as required by local laws.
No modification of this Agreement shall be effective unless in writing and signed by both parties. If any provision is deemed unlawful by a court, the rest of the Agreement remains in effect.
You are responsible for ensuring compliance with export control laws when using the Services or Software.
The parties maintain an independent contractor relationship; neither party is an agent, partner, or representative of the other under this Agreement.