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Protectum Terms of Service (Authorized User)

Last updated on July 26, 2026.
These Terms of Service (the "Agreement") govern your access to and/or use of the services provided by Protectum, Inc. ("Protectum"). In this Agreement, "you" and "your" refer to you, the user of the services. If you are using the services on behalf of an organization (such as a company), "you" and "your" also refer to the organization, and you confirm that you are authorized to represent and bind the organization to this Agreement, agreeing to its terms on the organization's behalf.
Protectum’s Privacy Policy outlines how personal data is collected and used in relation to the services provided. By using the services, you confirm that you have read and understood Protectum’s Privacy Policy and agree to abide by its terms. Additionally, you acknowledge that the Customer who registered for the account through which you are accessing the services may have access to your personal data in connection with your use of the services.

IMPORTANT NOTICE. READ CAREFULLY:

This Agreement includes binding arbitration and a waiver of class action rights, as detailed below. Binding arbitration and the waiver of class action rights require you to arbitrate any claims you may have against Protectum on an individual basis, meaning that you waive the right for a judge or jury to decide your claims. Additionally, you may not pursue claims in a class, consolidated, or representative capacity.
Except as expressly stated herein or otherwise prohibited by law, Protectum may update this Agreement, in whole or part, at any time by updating this page. By continuing to use the services, and any updates thereto, you acknowledge and accept any changes to this Agreement. Please review this Agreement regularly for updates.

Definitions

“Authorized User” refers to a user who is authorized, either directly or indirectly, by a Protectum Customer to use the Services. You are an Authorized User under this Agreement.
“Customer” means the individual or entity that has requested the Services, including signing up for any trial offers, whether free or otherwise.
“Intellectual Property Rights” encompass all current and future worldwide copyrights, trademarks, trade secrets, patents, patent applications, moral rights, contractual rights, and any other proprietary rights.
“Service(s)” refers to Protectum’s remote device control services, which may include access to software tools designed for managing, controlling, or accessing certain devices such as security systems and access control devices (e.g., locks). You acknowledge that the Services may evolve over time, and Protectum may, at its sole discretion and without notice, suspend, discontinue, or modify parts of the Services, including limiting or updating features. You further acknowledge that Protectum does not guarantee the availability of integrations with third-party software or devices and has no obligation to maintain such integrations.
“Booking Service” means the part of the Services that allows eligible residents to view amenities, reserve available time slots, cancel eligible bookings, and receive time-limited access associated with a confirmed booking.
“Software” refers to the object code version of the Protectum web portal and any other software applications, mobile or otherwise, made available to you in connection with the Services.

Use and Restrictions

Right to Use Services and Software: Under the conditions set forth in this Agreement and any applicable limitations, including the agreement between Protectum and the Customer who granted you access, Protectum provides you a limited, non-exclusive, revocable, and non-transferable right to use the Services solely as an Authorized User. This right can be terminated as outlined in this Agreement or by the Customer, who may cancel your account at their discretion.
Account: You may be granted access to an Account through which you can utilize the Services (the “Account”). The Account is for your exclusive use, and you are fully responsible for all activity associated with it. You must ensure the security of all login credentials related to your Account, and you agree to notify Protectum immediately if any such credentials are lost, stolen, or compromised. You will bear full liability for any damages or obligations arising from the use of your Account, and all transactions conducted through it will be treated as being performed by you.
Restrictions: Unless specifically permitted in this Agreement, you are prohibited from, and you agree not to allow third parties to:
  • Grant access to others to use the Services or Software;
  • Reproduce or duplicate the Services or Software;
  • Modify, adapt, or create derivative works from the Services or Software;
  • Reverse engineer, decompile, disassemble, or attempt to extract the source code from the Software (except where explicitly allowed by law);
  • Lend, lease, distribute, or otherwise transfer the Services or Software;
  • Remove or alter any proprietary notices, labels, or markings on the Services or Software;
  • Utilize the Services or Software to develop or offer competing services;
  • Gain unauthorized access to any device using the Services or Software;
  • Use the Services or Software in any way that may harm, harass, or injure any individual or entity.
Your Use of the Services: You acknowledge that the availability and functionality of the Services depend on your device, internet connection, mobile service provider, and any relevant access control devices. You may receive Push Messages (such as notifications, text messages, emails, etc.) as part of your use of the Services. Be aware that your mobile provider may impose charges for data usage, text messaging, and other wireless services, including those related to Push Messages. It is your responsibility to verify any fees with your provider. You are fully responsible for any costs incurred when downloading, installing, or using the Services on your mobile device.

Resident Amenity Bookings

A public booking URL is linked to a physical card, pass, and household. You must keep that URL confidential, must not publish or transfer it to an unauthorized person, and must promptly notify the Customer if the card or URL is lost, copied, or misused. Actions completed through a valid booking URL may be treated as actions of the associated household.
A displayed time slot is not reserved until confirmation succeeds. Bookings remain subject to the resource's availability, capacity, booking limits, blocked periods, cancellation window, and other rules configured by the Customer. Access is limited to the access window shown for the confirmed booking and does not create a general right to enter other areas.
You may use the Booking Service only for legitimate household use. You must not automate requests, bypass rate limits or bot checks, reserve capacity for resale, interfere with another resident's booking, or use an occupied-slot household label for an unrelated purpose. The Customer may block a pass from future online bookings without disabling the physical credential and may cancel bookings as permitted by its policies and applicable law.

Compliance with Applicable Law

You acknowledge that privacy, intellectual property, and other laws applicable in your jurisdiction may impose certain obligations or restrictions on your use of the Services. It is your responsibility, and not Protectum's, to ensure compliance with these laws when using the Services. If any applicable law prohibits your use of the Services, you are not authorized to use them and must refrain from doing so.

Warranty Disclaimer

You agree that Protectum and its licensors and suppliers provide the Services on an "as is" basis, without any warranties or representations. Neither Protectum nor its licensors or suppliers offer any warranties regarding the performance of the Services or any related information or services, whether expressed, implied, statutory, or otherwise. Protectum, on behalf of itself and its licensors and suppliers, explicitly disclaims all other warranties, including but not limited to implied warranties of non-infringement of third-party rights, merchantability, and fitness for a particular purpose.
You acknowledge and agree that the Services will only function with compatible devices and may require an active internet connection. You are solely responsible for obtaining the necessary devices and ensuring a reliable internet connection. Protectum does not guarantee that your data is secure or free from loss or corruption, nor does it ensure that the Services will be error-free or operate without interruptions. Protectum is not obligated to back up your data. You further acknowledge that the Services are not intended to serve as a security system, monitoring, or safety device.

Intellectual Property Ownership, Feedback and Data

Intellectual Property Ownership. All worldwide Intellectual Property Rights in and to the Services and Software, including any modifications, updates, and improvements developed by either party (whether or not foreseen or made in connection with this Agreement), shall remain the exclusive property of Protectum. You acknowledge that you are not granted any ownership rights to these assets. All rights not expressly granted to you in this Agreement are retained by Protectum.
Feedback.You may provide feedback, suggestions, or comments to Protectum regarding the Services. By doing so, you agree that Protectum will own all feedback, including any associated Intellectual Property Rights (collectively referred to as "Feedback"). You hereby assign all rights, title, and interest to Protectum. You agree not to submit any Feedback subject to third-party Intellectual Property Rights. You further agree to assist Protectum in signing documents or taking actions to confirm ownership of the Feedback and to help Protectum register or protect any related Intellectual Property Rights. Feedback will not be considered your confidential information, and Protectum will not owe you any compensation in relation to it.
User Information.You are responsible for all data, information, and content you provide, whether requested by Protectum or not ("User Information"). You grant Protectum the necessary rights and licenses to use the User Information to provide the Services and fulfill its obligations under this Agreement. You warrant that no User Information you submit: (a) infringes on third-party rights, including Intellectual Property or privacy rights, or is harmful, defamatory, obscene, or illegal; (b) contains any harmful code intended to damage, intercept, or steal Services or personal data; or (c) is false, misleading, or inaccurate. Protectum is not liable for any issues related to the deletion, loss, or failure to back up User Information, and may take action if any User Information violates these terms. You are responsible for obtaining necessary consents for the collection and use of User Information, and agree to indemnify Protectum for any authorized processing.
Usage Data.Protectum may collect and analyze data related to the use and operation of the Services, provided such data is anonymized and cannot identify you ("Usage Data"). Any Usage Data collected will be the property of Protectum and may be used for lawful business purposes without owing any accounting to you.

Term and Termination

Term.This Agreement will begin on the date you first use the Services (the "Effective Date") and will remain in effect as long as you continue to have access to the Services.
Termination.Notwithstanding any other terms in this Agreement, it may be terminated under certain conditions. Protectum may terminate this Agreement or suspend your access to the Services immediately and without notice if you breach this Agreement or misuse the Services, as determined by Protectum's reasonable discretion. Misuse may include, but is not limited to, abuse of Protectum customer support services. Additionally, this Agreement and your access to the Services will automatically terminate without notice if the agreement with the Customer providing your access to the Services is terminated. Furthermore, subject to any separate agreement between you and the Customer, that Customer has the right to terminate your access to the Services at any time and without notice.
Upon termination or expiration of this Agreement, you agree to immediately cease using the Services. Provisions that are meant to survive termination will remain in effect. For example, obligations regarding indemnification, intellectual property ownership, and dispute resolution will continue post-termination. Upon the expiration or termination of this Agreement, unless required by applicable law, Protectum has no obligation to retain or retrieve any data related to your use of the Services.

Confidentiality

Confidential Information.Protectum may, from time to time, during the term of this Agreement, disclose certain non-public information related to its business, including confidential details regarding the operation of the Services and Software ("Confidential Information").
Protection of Confidential Information. You agree not to disclose the Confidential Information and to take all necessary steps to protect it. The Confidential Information should only be used for purposes directly connected to your rights and obligations under this Agreement.
Exceptions. Despite the provisions in this Agreement, Confidential Information does not include information that:
  1. was lawfully known to you before being disclosed by Protectum;
  2. becomes lawfully available to the public without breaching this Agreement; or
  3. must be disclosed by law or by order of a court or other legal body. However, if required, you must notify Protectum immediately and in writing, and you must assist Protectum, at Protectum’s expense, in obtaining protective orders or similar safeguards for such disclosure. In such cases, the information will continue to be treated as Confidential Information for all other uses or disclosures.

Limitation of Liability

You agree that under no circumstances shall Protectum or its affiliates, related companies, directors, employees, contractors, officers, agents, representatives, licensors, or suppliers (collectively, the "Protectum Entities") be liable for any special, incidental, indirect, exemplary, punitive, or consequential damages of any kind arising from this Agreement, the Services, the Software, or any information or services provided in connection with this Agreement. This includes, but is not limited to, lost data, unauthorized access to your property, property damage, or inability to use the Software and/or any services, even if the Protectum Entities have been advised of the possibility of such damages.
In addition, in no event shall the Protectum Entities' aggregate liability arising out of or related to this Agreement exceed an amount equal to the fees paid by you for the Services during the six (6) month period immediately preceding the event giving rise to the claim. These limitations shall apply even if a remedy fails of its essential purpose.
This limitation of liability shall be governed by Spanish law. Any disputes arising out of or in connection with this Agreement shall be subject to the exclusive jurisdiction of the courts in the region of Comunidad Valenciana, Spain. However, if disputes are required to be arbitrated, you agree to resolve such disputes using a recognized European arbitration institution, such as the International Court of Arbitration of the International Chamber of Commerce (ICC) or the Court of Arbitration for Sport (CAS), as determined by Protectum. This arbitration shall be conducted in English, unless otherwise required by applicable law.

Indemnification

By You. You agree to defend, indemnify, and hold harmless Protectum and its affiliates, related companies, directors, employees, contractors, officers, agents, representatives, licensors, or suppliers (collectively, the "Protectum Entities") from and against any claims, suits, or other actions brought by third parties (including government entities), including but not limited to associated losses, damages, liabilities, penalties, fines, costs, and expenses (including reasonable attorneys’ fees) resulting from or relating to:
  • Any breach by you (including your employees, agents, and representatives) of your representations, obligations, duties, or responsibilities under this Agreement;
  • Any negligent actions or omissions on the part of you (including your employees, agents, and representatives); or
  • An allegation that the authorized use by Protectum of any User Information infringes or misappropriates the rights (including Intellectual Property Rights and privacy rights) of, or has caused liability, harm, or damage to, any third party, or otherwise relates to the User Information.

Choice of Law

This Agreement shall be governed by and construed in accordance with the laws of Spain, excluding its conflict of law provisions. The parties agree that the laws of the Comunidad Valenciana (if applicable) shall also apply where relevant. The parties agree that the Uniform Computer Information Transactions Act (UCITA) is excluded from application to this Agreement, and the United Nations Convention for the International Sale of Goods is excluded in its entirety from this Agreement.

Dispute Resolution: Mandatory, Bilateral Arbitration and Waiver of Class Actions

YOU AND [YOUR COMPANY NAME] AGREE THAT ANY DISPUTE, CONTROVERSY, OR CLAIM ARISING OUT OF, OR RELATING TO YOUR USE OF THE SERVICES OR TO THIS AGREEMENT SHALL BE RESOLVED ONLY BY FINAL AND BINDING BILATERAL ARBITRATION, except that:
1. You may assert claims in small claims court in your county of residence within Spain if your claims qualify.
2. This agreement to arbitrate does not include your or [Your Company Name]’s right to seek injunctive or other equitable relief in courts within Spain to prevent the actual or threatened infringement, misappropriation, or violation of a party’s Intellectual Property Rights.
The Spanish Arbitration Law (Ley 60/2003) and applicable Spanish arbitration rules shall apply to this Agreement and govern all questions as to whether a dispute is subject to arbitration. There is no judge or jury in arbitration, and court review of an arbitration award is limited. An arbitrator, however, can award on an individual basis the same damages and relief as a court (including injunctive and declaratory relief or statutory damages), and must follow the terms of this Agreement.
For the avoidance of doubt, disputes subject to this agreement to arbitrate shall include, but are not limited to, any claims or controversies between you and [Your Company Name] with respect to sales, returns, refunds, cancellations, defects, policies, privacy, advertising, or any communications between you and [Your Company Name], even if the claim arises after you or [Your Company Name] has terminated your access to the Services and/or this Agreement.
Before initiating an arbitration, you and [Your Company Name] each agree to first provide the other a written notice (“Notice of Dispute”), which shall contain:
  1. A written description of the problem and relevant documents and supporting information.
  2. A statement of the specific relief sought.
Other than in the case of potential irreparable harm, you and [Your Company Name] agree to attempt in good faith to resolve any dispute prior to commencing an arbitration and not to commence an arbitration proceeding until forty-five days after delivery of the applicable Notice of Dispute.

Arbitration Process and Procedure

If you and [Your Company Name] do not reach an agreed-upon solution within forty-five (45) days from delivery of the Notice of Dispute, either party may initiate binding arbitration as the sole means to resolve claims, subject to this Agreement. Arbitration shall:
  1. Be administered by a relevant European arbitration body, such as the Spanish Court of Arbitration (Corte de Arbitraje de la Cámara de Comercio de Madrid), according to its rules and procedures, as modified by this Agreement, including rules on filing, administration, discovery, and arbitrator fees.
  2. Be conducted by a single, neutral arbitrator, and take place in Spain, at a location convenient for the party initiating the arbitration.
  3. Be binding and conducted in Spanish law, with all disputes regarding the interpretation, applicability, and enforceability of this Agreement being under the sole authority of the appointed arbitrator.

Hearing

If your claim does not exceed €10,000 (EUR), you and [Your Company Name] agree to waive an oral hearing by the arbitrator. The arbitration will be conducted solely on the basis of documents submitted by both parties, unless you request a hearing or the arbitrator determines that a hearing is necessary. If a hearing is requested by either party or deemed necessary by the arbitrator, it will be conducted telephonically or videographically.

Arbitrator's Decision

The arbitrator’s award will be a written statement outlining the disposition of each claim and will provide a concise written statement of the essential findings and conclusions which form the basis of the award. The arbitrator’s decision and award is final and binding, with limited court review under applicable Spanish law. Judgment on the award may be entered in any court of competent jurisdiction in Spain or the Comunidad Valenciana.

Fees

It is each party's responsibility to pay any applicable arbitration filing, case management, administrative, and arbitrator fees as set forth in the relevant arbitration rules. If the filing fee for arbitration exceeds the cost of filing a lawsuit in Spain, [Your Company Name] will pay the additional cost. If your claim for damages does not exceed €25,000 and you follow the dispute notice procedure outlined above, [Your Company Name] will pay all such fees, unless the arbitrator finds that either the substance of your dispute or the relief sought was frivolous or brought for an improper purpose, as defined by Spanish procedural standards.

Small Claims and Government Action

As an alternative to arbitration, you or [Your Company Name] may resolve disputes in a small claims court that has jurisdiction over your claim. This Agreement and the arbitration agreement do not prevent you from bringing your dispute to the attention of any applicable government agency. Such agencies can, if the law allows, seek relief against [Your Company Name] on your behalf.

General

Electronic Communications

By using the Services, you consent to receiving electronic communications from us. These communications may include notices about transactional information and other information related to the Services. Such electronic communications are part of our relationship with you and will satisfy any legal communication requirements, including that they be in writing.

Entire Agreement

This Agreement represents the entire understanding between you and us concerning your use of the Services. If your use of the Services involves third-party products or services, third-party terms may also apply.

Minors

You must be at least 18 years old (or the required age under applicable law, but no younger than 18) to use the Services.

Assignment

You may not assign this Agreement or delegate your obligations without our express written consent. Any unauthorized assignment is void. This Agreement is binding on and benefits your successors and assigns.

Notice

Notices under this Agreement should be in writing and sent via certified mail or email. Notices to you will be sent to the address you provide. Notices to us should be sent to hi@protectum.es. Notices are deemed given upon receipt.

Force Majeure

We are not liable for any breach or delay in performance due to causes beyond our reasonable control, including weather, civil disturbances, pandemics, or acts of God.

Other Provisions

  • If you're agreeing to this Agreement on behalf of an entity, you confirm that you have authority to bind the entity.
  • Any waiver, amendment, or modification of this Agreement must be in writing and signed by both parties.
  • Delays or failures in exercising rights under this Agreement do not waive those rights.
  • If any provision is held invalid, the remaining provisions will remain in effect.
  • You shall not export the Services in violation of export control laws.
  • The relationship between us is that of independent contractors, and nothing in this Agreement creates a partnership, joint venture, or agency relationship.